Terms of service

1. Acceptance

  • These General Terms and Conditions (hereinafter referred to as GTC) govern the relations between Woodandpeaks (referred by "we", “our” in this document) and the customer. By accessing and using our website woodandpeaks.ch, you agree to comply with and be bound by these GTC.

 2. Products and Services

  • We offer a variety of products for sale on the Website.
  • The descriptions and images of products are for informational purposes only.
  • We reserve the right to modify, discontinue, or temporarily or permanently suspend any or all products without prior notice.
  • While we meticulously strive for quality in our products, it is important to acknowledge that wood, being a natural material, may inherently contain imperfections (color change, grain size, small holes). Occasional natural variations may be present, potentially influencing the appearance of the product.

3. Pricing and Payment

  • All shop prices include 8.1% VAT. Price quotes and order confirmations are binding.
  • All payments are processed securely through our providers. By using their payment method you agree to comply with their terms of service.
  • Additional fees, such as shipping costs and taxes, may apply and will be clearly displayed during the checkout process.
  • If a customer does not fulfill their payment obligation in full or in part, we can suspend further product deliveries to this customer.
  • For a second demand note, we can collect 20.00 CHF as reimbursement for expenses. After unsuccessful demand notes, the invoice amounts can be assigned to a debt collection agency, which enforces the outstanding amounts in their name and at their own expense and can collect additional administrative fees.

 4. Ordering Process

  • To place an order, you must follow the ordering process on the Website.
  • Immediately after receiving the order, the seller confirms receipt of the order by email. The purchase contract is only concluded when the seller confirms the dispatch of the goods by email (order or shipping confirmation) or, at the latest, upon delivery of the goods.
  • We reserve the right to cancel or refuse any order at our discretion.

 5. Shipping and Delivery

  • At the moment we deliver exclusively to Switzerland.
  • Our products are unique and our small local workshop produces on demand. That's why we need 2-3 weeks from the order confirmation for the product to be shipped.
  • We are not responsible for delays, lost packages, or damages during transit.

 6. Returns and Refunds

  • Customers may return products within 14 days of receipt. Custom-made products can not be returned. Please contact us via phone or email before you return products and consult our Refund Policy.

Returning Address:
Woodandpeaks Design Vial
Wirzboden 9
6370 Stans

 7. Warranty

  • The warranty period is 12 months from delivery.
  • While we meticulously strive for quality in our products, it is important to acknowledge that wood, being a natural material, may inherently contain imperfections (color change, grain size, small holes). Occasional natural variations may be present, potentially influencing the appearance of the product.
  • The purchaser shall undertake to check each delivery immediately on receipt for damage and whether it is the correct delivery and quantity. Complaints must be made to us within 3 working days of receipt of the delivery. Defects which arise in the warranty period must be reported to us immediately. If no defects can be determined or these are not covered by the warranty, we can pass the costs for inspection and shipping on to the purchaser.
  • In the event of errors which are covered by the warranty, a repair or exchange for a product of the same value shall be carried out at our discretion or at the discretion of the manufacturer. Any further warranty shall be excluded; most notably, the purchaser shall not have the right to rescission or a reduction.

 8. Intellectual Property

  • All content on the Website, including images, designs, texts, graphics and logos is the intellectual property of Woodandpeaks and/or its content creators and protected by international copyright laws
  • You agree not to use, reproduce, or distribute any content without our express written permission.

 9. Privacy Policy

  • Please consult our Privacy Policy

 10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages and injuries arising out of the use or inability to use our products.
  • Under no circumstances shall compensation claims made by the purchaser be accepted for damages not arising on the delivery item itself, such as production downtimes, usage losses, order losses, third-party claims, loss of profits and other consequential and indirect damages.

 11. Governing Law

  • All obligations are subject to Swiss Law. The place of jurisdiction is Stans, Switzerland.

 12. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please review them regularly.

 13. Contact Information

If you have any questions or concerns regarding these General Terms and Conditions, please contact us at

Woodandpeaks Design Vial
Wirzboden 9
6370 Stans
Switzerland
+41 76 453 71 05
info@woodandpeaks.ch
UID: CHE-441.420.092